Frequently Asked Questions

Explore Goa is an independent Goa-focused discovery and utility platform operated by Goa Prism Digital Media. It helps residents and visitors find places, food, stays, things to do, events, essential services and local guides from one structured platform.

No. The platform is designed for residents as well as visitors. Residents can use it for everyday discovery, events and essential services, while visitors can use it for travel planning and local experiences.

Search uses the Explore Goa index and may consider the query, category, locality, intent, distance, information completeness, verification signals and relevance. Sponsored visibility, where used, is identified separately and does not automatically control organic relevance.

The independent index is being expanded continuously. Try a broader category, a nearby area or a simpler phrase. A missing result does not necessarily mean the place or service does not exist.

Your browser asks for location permission. When permission is granted, coordinates are used to return nearby results. You can refuse or revoke permission in your browser or device settings.

No directory can guarantee that time-sensitive details never change. Opening hours, prices, availability, events, road access and contact information should be confirmed directly when they are important to your decision.

Create an Explore Goa account, verify your email and open the Partner Portal. A verified account can begin a Free Listing submission. Submissions are reviewed before public publication.

Yes. The Free Listing provides a basic presence with limited public fields. Additional contact, media, map, category and visibility features depend on the selected plan and current Partner Portal rules.

No. Payment does not guarantee verification, editorial approval or the top organic position. Paid features provide the plan benefits described in the Partner Portal. Sponsored placements are labelled where applicable.

Verification indicates that specified information was checked using the evidence or process available at the time. It is not a permanent guarantee of quality, safety, availability or future performance.

Use the Partner Portal and provide enough information to establish a legitimate connection with the business or organisation. The Explore Goa team may request supporting evidence before assigning or changing a listing.

Common reasons include missing or inconsistent details, copied descriptions, unclear ownership of images, invalid links, inaccurate categories or information that cannot yet be verified. Follow the reviewer note and resubmit.

Upload original material that you own or are authorised to publish. Do not copy photographs or descriptions from Google, booking platforms, other directories, publications or social accounts without permission.

Use [email protected] for listing submissions, review questions and Partner Portal listing matters. Include the official listing name and registered account email.

Use Report an issue on the relevant page. The form automatically carries the page URL and title. You may also email [email protected].

The moderated feedback system requires a signed-in account with a verified email address. A mobile number may also be required for accountable submissions and abuse prevention.

No. Feedback is recorded privately and reviewed before public information changes. The team may ask for clarification or supporting evidence.

You may report inaccurate or potentially unsafe directory information, but Explore Goa is not an emergency service. For an immediate emergency, contact the appropriate official emergency service or authority.

Check spam and promotions folders, confirm that the email address was entered correctly and use the resend option. If it still does not arrive, contact [email protected].

Use the password-reset link on the Explore Goa sign-in page. For account-access problems that continue after a reset, email [email protected].

Send a privacy request to [email protected]. The team may need to verify your identity and may retain records where required for security, legal or operational reasons.

Explore Goa does not sell personal information to advertisers. Operational service providers may process limited information for hosting, security, analytics, forms, email delivery and other necessary functions as explained in the Privacy Policy.

Browser settings can block or delete cookies and local storage. Disabling essential storage may affect sign-in, forms, preferences and other platform functions.

Use [email protected] for account access, verification, technical problems and support replies.

Open the Partner with us page and submit the collaboration form. Explain the organisation, proposed activity, audience, timing, objectives and expected deliverables.

Explore Goa may consider editorial collaborations, destination and community initiatives, events, sponsorships, knowledge partnerships, local campaigns and other projects relevant to Goa and the platform’s audience.

Commercial, sponsored or paid visibility should be identified clearly. Sponsorship does not purchase favourable editorial conclusions or guaranteed organic search ranking.

Not without permission unless a specific item states otherwise or the use is allowed by law. For syndication, licensing or collaboration requests, contact [email protected].

Use the Contact Explore Goa form or email [email protected] for general queries.